NOTICE: Due to Covid-19 concerns, all 2022 start dates from Auburn University have been delayed indefinitely by Career Choice leadership. Please reach out directly to your Career Choice contact for more information.
The Computer Support Specialist (CSS) Profession
Whether students currently work or plan to work in a mobile or corporate environment where there is a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills students will require to be a successful A+ technician. Combined with the CompTIA Network+ content, this course offers students the additional benefit of gaining network experience. For job duties that include network troubleshooting, installation, or maintenance, this course provides the background knowledge and skills required for success.
The Computer Support Specialist (CSS) Program
This program takes learners through the ins and outs of all front-line technical aspects of standard computer use, including component accessories, web application, and network devices. Learners will also have the opportunity to discover mobile operating systems and devices in detail in order to assist with support for customers in these areas as well. This program also ensures Learners have the opportunity to gain CompTIA A+ and CompTIA Network+ certification so as to be prepared for a variety of instances applicable to computer user support requirements.
This program covers the following key areas and topics:
- Computer structure, design, technical fixes, and support including mobile devices
- Computer network structures, networking requirements, and troubleshooting
- General user support services
National/Industry Certification Opportunities
After completing this program, learners will have the opportunity challenge the leading national/industry-recognized certification exams essential to entry-level employment in this fast-growing field.
- CompTIA A+ Certification
- CompTIA Network+ Certification
Career Outlook
- Starting Wage: $26.69 / hour
- Job Growth Expectations: 8%
- Full-Time Opportunities Available
Target Job: Computer Support Specialist (CSS)
A computer support specialist assists users who are having problems with software, computers, or peripherals such as printers or scanners. Some—called computer user support specialists—assist companies' customers, while others—known as computer network support specialists—provide in-house support to an organizations' information technology (IT) staff.
In addition to their technical skills, a computer support specialist must have excellent listening and communication skills in order to understand peoples' needs and explain how to resolve issues. Verbal communication skills allow a computer support specialist to convey information to those he or she is trying to help. Solving problems is the support specialist’s primary function throughout a typical workday.
Is this the Right Job for You?
Positive Aspects
- Many well-paying entry-level jobs for candidates with entry-level skills
- Work is typically in a more modern, casual, less-traditional office environment
- Opportunity for upward mobility & senior roles emphasizing skills and experience over traditional education
- Opportunity to interact with clients
- Opportunity to work as a team
- Jobs are becoming more and more available as technology needs increase
Negative Aspects
- Often a job that requires sitting at a desk for long periods of time – not a particularly physical job
- Long “screen-time” hours where you’re working in front of a computer
- Requires adaptive skills and continuing education to stay “on the cutting edge” of current technology
- Requires working well with others as part of a team
- May require working off-hours to meet consumer needs
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